General Information

General Terms and Conditions for Tourism Services

Last updated: OCTOBER 2026

 

2. Scope of Service
This document governs the booking of transfer services (inbound transport), domestic tourism excursions, and guided tours offered through our website or other direct sales channels. By making a booking, the passenger or client agrees to these terms and conditions.

3. Special Terms for Airport/Port Transfers
Flight Monitoring: We track the status of the client’s flight or vessel based on the information provided at the time of booking.
Complimentary Waiting Times:
Carrasco Airport (MVD) / Laguna del Sauce Airport (PDP): A maximum complimentary waiting time of [60] minutes applies, starting from the actual landing time of the flight.
Ports of Montevideo / Colonia: A maximum waiting time of [30] minutes applies, starting from the arrival of the vessel.
Significant Delays: If a flight is significantly delayed, or if the passenger takes longer than the complimentary waiting time to clear immigration or collect luggage, the client is required to notify us via WhatsApp. We reserve the right to reschedule the transfer based on availability or to apply an additional charge for each hour of extended waiting time. Luggage: The standard service includes the transport of [1 large suitcase + 1 piece of hand luggage] per passenger. Oversized luggage (surfboards, golf clubs, strollers) must be notified in advance to ensure a vehicle with adequate capacity.

4. Special Conditions for Guided Tours
Punctuality and "No-Show": Passengers must be ready at the meeting point or hotel lobby at the scheduled time. The maximum waiting time at hotels is [10 or 15] minutes. After this time, the vehicle will continue with the itinerary; this will be considered a "no-show," and no refund will be provided.
Modification of Itineraries: The operator reserves the right to alter the order of visits or itineraries, or to substitute tourist attractions due to operational reasons, traffic, force majeure, or directives from local authorities, while always striving to maintain the quality of the service.
Cancellation Due to Weather Conditions: If a tour cannot be conducted safely due to adverse weather conditions (e.g., INUMET alerts), the option to reschedule will be offered. If rescheduling is not possible, a 100% refund for that specific tour will be issued.

 

5. Prices, Bookings, and Payments
Currency: Prices are quoted in US Dollars (USD), Brazilian Reais (R$), or Uruguayan Pesos ($U).
Booking Confirmation: The service will be officially secured and confirmed upon payment of either 20% of the total cost or the full amount, depending on the purchase channel.

 

6. Cancellation and Refund Policy (Customer-Initiated)
Cancellation requests must be submitted in writing via email or WhatsApp. The following retention scale will apply:
More than [72] hours before the service: 100% refund (minus any applicable administrative fees or bank/credit card commissions). Between [48] and [24] hours before the service: 50% refund.
Less than [24] hours or no-show: No refunds will be provided.

 

7. Responsibilities and Insurance
Passenger Insurance: All our vehicles are covered by the Mandatory Automobile Insurance (SOA) and the civil liability policies required by the Ministry of Transport and Public Works (MTOP) and the relevant local authority for passenger transport.
Personal Belongings: The operator is not responsible for the loss, misplacement, or theft of personal belongings left inside the vehicles or during the course of the tours.

 

8. Passenger Conduct
We reserve the right to deny entry or terminate the service if a passenger exhibits violent behavior, is clearly intoxicated, or engages in actions that endanger the safety of the driver, the guide, third parties, or the vehicle.

 

9. Applicable Law and Jurisdiction
These terms and conditions are governed by the laws of the Oriental Republic of Uruguay. In the event of any irreconcilable dispute, the parties agree to submit to the jurisdiction of the courts in the city of Montevideo.